Shipping policy

Thank you for shopping at Vivere Tress! We strive to process and ship your orders as quickly as possible. Please review the following information about our shipping processes, delivery times, and policies.

Order Processing Time

  • Orders are typically processed and prepared for shipment within 1-3 business days (excluding weekends and holidays) after payment confirmation.

  • During peak seasons or promotions, processing times may extend to 3-5 business days.

Shipping Options & Delivery Times

We offer the following shipping methods:

  1. Standard Shipping

    • Delivery time: 15-25 business days

  2. Expedited Shipping (if available)

    • Delivery time: 10-20 business days

Shipping Destinations

We currently ship to:

  • All continental US states

  • For destinations not listed, please contact us at viveretress@gmail.com

Order Tracking

  • Once your order ships, you'll receive a confirmation email with tracking information.

  • Track your package directly through our website or the carrier's tracking system.

Shipping Restrictions

  • P.O. boxes are not accepted for express shipping methods (e.g., DHL/FedEx). Please provide a physical street address.

  • Some remote areas may require additional delivery time

Undeliverable Packages

If a package is returned to us due to:

  • Incorrect address

  • Failed delivery attempts

  • Unpaid customs fees

We will contact you to arrange reshipment (additional fees may apply).

Holiday Shipping Schedule

During these periods, processing and delivery times may be extended:

  • Thanksgiving Weekend: 4th Thu of Nov + Black Friday

  • Christmas Season: Dec 20-Jan 3 (Major carrier slowdowns)

  • Independence Day: July 4

Missing or Lost Packages

If your tracking shows "delivered" but you haven't received it:

  1. Check with neighbors/household members

  2. Verify the shipping address

  3. Contact your local post office

  4. If unresolved, email us at viveretress@gmail.com within 30 days

For lost packages (no tracking updates for 7 days), we'll investigate with the carrier.

Returns & Exchanges

See our full [Return Policy] for details. All return shipping is the customer's responsibility unless the error was ours.

Contact Us

For any shipping questions:

  • Email: viveretress@gmail.com

  • Response time: Within 12 business hours